[vc_row][vc_column][vc_column_text]Next in the spotlight for our ‘Meet the Brand’ series is Moneypenny, a telephone answering and live chat provider.
Catch up with Louise Wilson, before meeting her and the Moneypenny team at Accountex Summit Manchester in October!
What do you do?
My name is Louise Wilson, I’m Head of the Finance Sector at Moneypenny – the leading and most trusted provider of outsourced answering services.
We match accountancy firms with their own Moneypenny Receptionists from our specialist finance team, who look after calls, live chat and more on their behalf. Briefed by you, they’ll quickly get to know your clients and how you like to work, becoming new team members you know and trust.
They’re also superpowered by our cutting-edge technology and integration capabilities with software favourites such as Microsoft Teams, allowing them to manage your client conversations seamlessly. We can answer calls and chats all of the time, or just on an overflow basis whenever your in-house team is busy – it’s up to you. Our support is available 24/7 and totally flexible.
Working closely with firms to pinpoint their biggest business challenges, I’ve recognised the common thread is often to increase efficiencies, reduce costs and improve service. That’s why Moneypenny’s Telephone Answering and Live Chat services are perfect, offering a cost-effective way to capture every opportunity and deliver an exceptional client experience.
How did Moneypenny get started?
Moneypenny was born in 2000 by its brother and sister co-founders, Ed Reeves and Rachel Clacher, after they saw a gap in the market for a better way of delivering reception services. The call centre type approach was impersonal; the key was to give businesses dedicated people who act as an extension of their own team. They began with a single receptionist (the lovely Lynn, who is still with us today) answering calls for a handful of clients in the local area.
Fast-forward two decades and today, Moneypenny is the biggest and fastest growing company of its type. Our 1000-strong team now work across continents, from our state-of-the-art UK HQ in Wrexham, North Wales, and our US office in Atlanta, Georgia. We’re trusted by over 21,000 businesses of all shapes and sizes – including hundreds of leading accountancy firms – and handle more than 20 million calls and chats annually.
What really sets Moneypenny apart is its unique culture, which is reflected in having been consistently recognised as an award-winning workplace. As a company, we’ve always believed in recruiting for attitude: positive people with a can-do approach who are as loyal to us as they are to our clients.
What are you looking forward to most about ACXSM?
This will be my second time attending Accountex Summit Manchester, and I can’t wait. It’s such a brilliant networking opportunity, allowing me to meet lots of new people and demonstrate how valuable Moneypenny’s support truly is. I’m also excited to see some familiar faces and catch up with a number of our clients who will be attending.
Moneypenny is the #1 provider to the finance sector, but the learning never stops! That’s why it’s so important for us to be part of events like Accountex Summit Manchester, to find out more about what’s happening in the industry and keep our finger on the pulse, so we can continue to provide tailored solutions for firms.
Why should visitors come to your stand?
We know that 69% of callers will hang up without leaving a message when they reach voicemail, and 46% of web chats happen outside of office hours – that’s a lot of potential business to miss out on. Anyone looking to ensure every enquiry to their firm is captured cost-effectively should visit Moneypenny’s stand, where myself and the team will be on hand. We’re more than happy to share insight on rising client expectations and the most efficient ways to communicate with them if you’re keen to understand more. Of course, we’ll also chat through how our solutions work and help firms to:
- Never miss new business
- Deliver consistently outstanding service
- Reduce operating costs
- Work without distraction
- Facilitate hybrid working
We offer free, no-obligation trials of our Telephone Answering and Live Chat services, so you can see how they’ll work for your firm and experience the benefits first-hand.
Moneypenny will be exhibiting at Accountex Summit Manchester on the 12 October 2022. Find them on stand H5!
You can register for a free ticket here. [/vc_column_text][/vc_column][/vc_row]
